YOUR PRODUCT WILL BE DELIVERED WITHIN 7 WORKING DAYS FROM THE DAY OF YOUR ORDER PLACEMENT .
Exchange / Return
Important things to keep in mind while sending back the product for return/exchange:
All items must have the original tags, and should be unworn, unwashed, and undamaged
To ensure your NS garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
All exchange /return requests have to be initiated within 3 days of receipt of product. You have to email at firstname.lastname@example.org from your registered email id to trigger the request.
It takes about 10-15 working days to complete your return/exchange request post your request has been triggered.
How does the return/exchange process work?
Once we receive your request on email from you, we'll give you a call and confirm the same.
Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.
Our courier person will arrive at your place to pick-up the product for exchange.
Once we receive the product, we will check it for being unused, unwashed, and undamaged and also having the original tags / packaging in place. Post that, we will send out the product requested by you for return / exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note - the entire process in case of exchange, from initiating the request to delivering the requested exchange product can take anywhere between 3-5 days, depending on the date of reverse pick up of the product.